From this page you will find information about our shipping policy, restrictions for items we ship, taxation and duties, free shipping limits and return policy. If you don’t find answer to your question, please don’t hesitate to ask for more information from us via email at firstname.lastname@example.org
Where does Plantui Ship?
Plantui currently ship Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland.
- We don’t ship Plant nutrients outside EU area
If you are from a country affected by these restrictions, you will be able to add plants and nutrients to your shopping basket, but when you enter the checkout phase and fill in your country and other address information, the system will remove the restricted items from your shopping cart.
What delivery method do you use for shipping orders?
We use TNT for the Norway and Switzerland, and Postnord for all other countries. Depending on your location we can provide you with one or more shipping methods. If your country has more than one option, select the one which is convenient for you. Please keep in mind, that there are also differences with the delivery times.
Will I be charged import duty on my Plantui order?
All Plantui orders are shipped from Finland, so orders within EU will not be subject to additional import duties. Orders to outside EU may be subject to import duties and/or taxes, which are levied once the package reaches your country. We ship the package according to incoterm Delivered at place (DAT). If duties or taxes do apply they must be rendered by yourself in order for your package to be delivered. Please contact your local customs office or taxation authority for more information.
We offer free shipping when your purchase exceeds your county specific limit. These limits are:
- Finland, all orders above 50€
- EU-Countries, all orders above 100€ (pick-up-point deliveries)
- Non-EU countries, and EU-countries with home-delivery only, all orders above 200€
If you use discount code, your discounted purchase amount needs to be above the given limit to qualify for free shipping.
The free shipping method is always the cheapest method available for your country.
What is your return policy?
Plantui product can be returned unused within 14 days by using the return slip (included in your shipment, if not – contact us at email@example.com for further instructions). This 14 day period begins when you receive / pick up your shipment. To see the nearest returning point please check with your local courier (TNT or Postnord/DPD). Usually you should return your shipment to the same point from where you picked it up from.
After we have received your return shipment, we will refund you as soon as possible with the same payment method you initially used to purchase the items.